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综合馆
从专业教育视野看参考咨询与信息服务过程模型
  • 摘要

    二十多年来,参考咨询与信息服务日益介入电子世界,而逐渐远离图书馆的参考咨询台和纸质馆藏.本文介绍一项基于不断变化的环境针对参考咨询与信息服务进行的研究,旨在分析两个研究问题:①从用户和馆员行为及其所利用信息源的角度来看,当前参考咨询与信息服务活动有哪些趋势?②当前参考咨询过程的基本模型是什么?作者通过焦点访谈法搜集承担参考咨询与信息服务专业课程教师的意见,并通过自由讨论的形式征集其他专业课程教师和博士研究生有关虚拟参考咨询教育的看法.研究结果表明,参考咨询模型具有明显的互动性和合作性,其中参考馆员和用户均扮演信息获取、信息接收和信息生成的角色.论文提出参考咨询过程的模型,并分析这一模型对参考咨询与信息服务活动产生的影响.图1.参考文献63.

  • 作者

    D.E.阿格斯托  L.罗查克里斯  C.麦克唐纳德  E.G.艾贝尔斯  肖永英  何兰满 

  • 作者单位

    美国德雷克赛尔大学信息科学与技术学院/中山大学资讯管理学院 510006/中山大学图书馆珠海分馆 519082

  • 刊期

    2013年4期 PKU CSSCI

  • 关键词

    参考咨询与信息服务  参考咨询  信息服务  图书情报学教育 

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