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综合馆
基于 AHP-模糊综合评判方法的图书馆移动信息服务质量影响因素探析1)
  • 摘要

    本文基于文献研究和专家访谈,同时结合图书馆移动信息服务特征,研究设计了图书馆移动信息服务质量的多层次影响因素体系,包括4个一级因素和15个二级因素;然后采用层次分析法(AHP)确定了各级影响因素的相对重要度权重,发现信息质量是最重要的准则因素,有用性是最重要的子准则因素;最后以南大图书馆移动信息服务为实例,对其服务质量进行分层次的模糊综合评判,全面评估了该校图书馆移动信息服务质量的绩效水平。研究结果表明,将 AHP 和模糊综合评判法集成运用于图书馆移动信息服务质量影响因素的权重测定和绩效评估具有较好的适用性和有效性,同时可为业界进一步提升图书馆移动信息服务质量水平提供一定的参考价值。

  • 作者

    夏前龙  施国洪  Xia Qianlong  Shi Guohong 

  • 作者单位

    江苏大学管理学院,镇江,212013

  • 刊期

    2014年8期 ISTIC PKU CSSCI

  • 关键词

    移动信息服务  服务质量  影响因素  层次分析法  模糊综合评判  mobile information service  service quality  influence factors  AHP  fuzzy comprehensive evaluation 

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